Google Advertisements Account Managers Shouldn’t Contact Customers Directly

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There are a growing number of reports across the web of Google Ads accounts managers threatening to contact clients straight, regardless of not being enabled to.

According to the reports, companies who don’t respond to emails from Google Advertisements account managers are being met with risks from Google representatives to contact clients directly.

Sometimes, the Google Advertisements account supervisors call customers and inform them to drop their agencies.

There are 2 things to make clear here:

  1. Agencies are not needed to speak to Google reps
  2. At no point ought to a Google Advertisements account manager call a firm’s customer

A Google Ads rep informing customers to fire their company crosses the line.

However, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post captured the attention of Google Advertisements Liaison Ginny Marvin, who says the problem will be dealt with”right away.” Marvin adds,”This is not in line with how we expect our team to

support our advertisers and firm partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports distributed on Reddit of Google reps engaging in comparable practices. One Reddit user posted a screenshot of an e-mail received by a Google Advertisements Account

Strategist, which checks out: “I am writing to you one last time as a courtesy, since my honest goal is to provide you

value and sophisticated methods with google ads and deal with you closely, to assist you save time and make your customers more effective with google ads, thus I am contacting you for the last time to notify you that if I do not reach you, I will assume that you are not getting my emails and will call the customers that I have been designated straight.”Another Reddit user has almost the same story, stating they

‘ve been “pestered”with day-to-day e-mails from a Google Ads rep to get on a call and carry out project changes. Once again, companies aren’t obligated to talk with Google reps or execute changes customers aren’t asking for. Must you receive an e-mail like the one above, the best thing to do is submit a grievance via

Google’s official type. Beware of these aggressive sales tactics. As long as you’re not breaking any policies, Google has no say over

how you run your customers’projects. Included Image: FGC/Best SMM Panel